Ordering

How do I place an order?

Ordering from the Ross Medical Merch Store is easy, using the following methods:

Online: The preferred, quickest way to process your order. All orders placed through the web are 100% secure (see the privacy policy for this site). Simply follow the checkout process to completion.
Phone: Call the Overture Ross Med Store team, Monday through Friday from 9a.m. – 5p.m. CT, toll-free at +1 888-808-9786.

I accidentally added an item to my cart. How do I remove it?

You can edit, remove or change quantities of items in your shopping cart.

To change the quantity of an item, update the number in the gray quantity box and click the Update Cart button.

To remove an item from your shopping cart, simply click Remove next to the item quantity. The item will immediately be removed from your cart.

How do I know if my order went through?

When you complete your web order, an order confirmation screen will appear. We encourage you to print this page for your records.

Once your order has been processed in our system, you will receive an order confirmation email containing your order information.

Should you require further information about an order or do not receive an email confirmation, please contact the Overture Ross Med Team for assistance.

Payment information

What methods of payment do you accept?

1. Credit card
   Purchases can be made using a credit card. Overture accepts Visa, MasterCard, Discover and American Express.

Will my credit card statement say Ross Med Store?

Your promotional items have been produced and fulfilled by Overture Promotions. If you are paying by credit card, Overture Promotions will appear as the merchant name. A toll-free number is also provided should you have any questions regarding the Overture Premiums & Promotions charges on your statement.

Will I receive an invoice for my items?

Orders placed with a credit card are charged upon order shipment. A packing slip showing the contents of your package will be included with your order. An invoice detailing the charges of your order (subtotal, applicable taxes, and shipping/handling charges) will be mailed separately to the "bill to" address indicated on your order.

Will I be charged sales tax?

Overture LLC is required to collect applicable sales tax on all U.S. purchases, including shipping and handling. Sales tax is dependent upon the types of goods purchased, as well as the state to which the order is being shipped. Applicable sales tax will be calculated and charged to your invoice.

Prices and applicable taxes are subject to change without notice.

Returns

Am I able to return or exchange my purchase if I don’t like it?

If you are not completely satisfied with your order, you may return your merchandise in new condition, with its original packaging, within 14 days of receiving your order. You are also responsible for any return shipping fees. Once your return is processed, you will receive a full refund, less the cost of original shipping and handling.

How do I return an item?

Contact the Overture Ross Med Team for detailed instructions and a return authorization (RA) number. Put the order back in its original packaging along with the original order number and RA number in order to expedite processing.

Ship the package to Overture Promotions LLC, 800 S Northpoint Blvd. Waukegan, IL 60085. Ship the package via UPS, and keep your tracking number in case reference is needed. You are responsible for all return shipping charges. Please note that Overture Promotions LLC is not responsible for receipt of returns sent via uninsured U.S. parcel post.

Shipping

How will my order ship?

During the checkout process, you are required to select a shipping method. All U.S. orders will be shipped via UPS Ground unless otherwise specified. The cost of freight will be added to the total of your order. Freight costs vary based upon order contents and shipping method selected.

All in-stock merchandise will ship within 24–48 hours from receipt of order. Please select your shipping method accordingly. We are happy to accommodate rush orders. Your order must be submitted by noon CT (additional charges may apply).

You will need to select UPS shipping service at checkout. Freight charges will be in the cart based on the shipping service you have selected.

How do I determine the shipping charges on my order?

Please refer to UPS published freight rates.

Standard shipping:

UPS Ground (allow one to five business days depending on the destination)

Expedited shipping:

UPS 3 Day Select
UPS 2nd Day Air
UPS Next Day Air

Are you able to ship to my P.O. box?

We cannot ship to P.O. box addresses. Please use a valid street address when placing your order.